Usually, the most effective customer service tools are the simplest—and the most ingenious. At the Magic Castle Hotel, our service signature is “listen carefully, respond creatively.” And that approach includes fun and innovative touches like our popsicle hotline, a 24-hour poolside popsicle delivery service. The popsicle hotline, of course, is not the only trick in our book, but it shows our customers immediately that we listen carefully and go one step further every time.
And that has made all the difference for us.
The Magic Castle Hotel in Hollywood is consistently recognized by the American Hotel Lodging Association, the California Lodging Association and Trip Advisor for providing outstanding customer service. As the Chief Operating Officer for 13 years, I’m excited to teach others proven philosophies and techniques to create your own fanatically loyal and outspoken customer base. Service Freak Academy will help you drive the mission to create the happiest, most satisfied, most loyal customers on the planet.
This three day training conference in Los Angeles will expose attendees to different approaches to service in a fun and engaging way. Participants will have the rare opportunity to evaluate and discuss those experiences with experts across a variety of industries, including leaders from Disney Parks, Carnival Cruise Lines and the founder of Famous Amos cookies. Our “classroom” will be the beautiful and private El Caballero Country Club. Our practical learning will happen in the restaurants, hotels and shops of dynamic Los Angeles, California.
You’ll have a spa treatment in the name of relaxing and gathering intelligence. You’ll visit hotels and restaurants at varying levels. You’ll analyze the service you receive and learn how to apply your experience to your own business or industry. Our goal is for you to leave on Friday with the tools to transform your company into one that is known for its extraordinary service.
Conference takeaways include these gems from years of building service standards at the Magic Castle Hotel:
We’ll be working hard—and the fun is built right in. After a full day of classroom learning, participants will relax together at our nightly cocktail hour before heading out to experience an LA restaurant. You’ll return home a better business leader and a freak about service. The results will speak for themselves (and we’ll show you how to measure them).
While you are at the conference, your family members can enjoy the sights of Los Angeles and all the Magic Castle Hotel has to offer. There is plenty of space in your one bedroom suite, which can sleep five. There is no extra charge for your family staying in your suite.Sign Up for future updates
Early Bird tickets are no longer available, but act fast to pick up our standard registration at the discounted price of $1950 USD ($1700 if sharing a suite or not staying at the Magic Castle Hotel). The three-day Service Freak Academy includes 3 nights lodging, food and amenities. Arrive Wednesday, August 17th for our welcome dinner and cocktails at the world famous and private Magic Castle Club, located right next door to the hotel. Please note that the conference is 3 days, with a Saturday afternoon departure. If sharing a suite, each of the second and third attendees should purchase the discounted "ADDL REG" registration package. We want you to get the most out of your time with us so we are limiting the number of attendees … so please book now!
Please call me personally with any questions 844-77-FREAK (37325) or email me at email@example.com.
Sincerely, your fellow Service Freak,Darren Ross